1. Rental Purpose & Scope
Sengaanthal offers a specialized rental service for handcrafted premium floral bouquets, celebration stands, and event styling accessories. These terms specifically govern the temporary reservation, custody, and return of rental items and apply in addition to our general Terms & Conditions.
2. Minimum Duration & Rental Rates
Strict Minimum Duration: All rental bookings have a mandatory minimum duration of four (4) hours. Items cannot be reserved for shorter intervals.
No undisclosed penalty rates or unannounced surge fees will be charged. All rental rates and optional security deposits are disclosed before booking confirmation.
3. Inventory Reservation & Booking Confirmation
Rental availability shown on our storefront is synchronized with our live inventory. However, availability is not guaranteed until our trusted backend atomically reserves the requested item quantity and confirms your booking record. If payment fails or is aborted during checkout, any temporary hold is released back to the shared inventory pool to prevent double bookings.
4. Handover & Return Inspections
- Joint Handover Inspection: At the time of collection or campus handover, both the customer and our representative conduct a physical condition check to verify that floral stems, ribbon wraps, vases, and frames are in pristine condition.
- Return Deadline: Rental items must be returned to our studio or designated handover point at or before the scheduled end time. A 30-minute grace period is provided. If you foresee a return delay, please notify studio support immediately.
- Post-Rental Inspection: Upon return, our staff examines the items. Normal, gentle wear is expected; however, severe staining, crushed botanical arrangements, broken frames, or missing units will be recorded.
5. Security Deposits (Only When Configured)
Security deposits are applied only if explicitly configured and disclosed for a particular rental product:
- The refundable deposit amount is clearly itemized on the rental summary before you complete booking.
- Upon timely return and satisfactory inspection, 100% of the deposit is initiated for refund within 24 to 48 hours back to your original payment method.
- If items are returned damaged or with missing pieces, only the documented repair or replacement cost will be deducted from the deposit; any remaining balance is returned immediately.
6. Responsibility for Loss or Damage
The customer assumes full custody of rental items from the point of handover until official return check-in. In the event of complete loss, severe non-repairable destruction, or theft, the customer agrees to reimburse Sengaanthal strictly up to the verified replacement cost of the item as configured in our catalog. Sengaanthal will never assess arbitrary punitive fees that were not disclosed beforehand.
7. Rental Cancellations & Rescheduling
To cancel or reschedule a rental booking, please notify our studio team in writing:
- > 48 hours prior: Free rescheduling or 100% refund of rental fee and deposit.
- 24 to 48 hours prior: Rescheduling subject to date availability, or 50% rental fee refund + 100% deposit refund.
- < 24 hours prior: Rental fee is non-refundable due to reserved floral inventory; 100% security deposit is refunded.